My MuVo screwed up after some firmware update so I brought it down for repair. The tech there said I probably loaded the wrong firmware and things like the firmware would not update if I did not hold on to the play button on my player. :whistle: Hello? Do you think I’d be so stupid!? And in the first place, the firmware did update or else how did I screw up mine? If the firmware is really not for my player, can’t it be smart enough to not update? They really need to get their software to work smarter. Then they said I’ve got a split casing so I need to pay $35 before I can get this thing fixed under warranty.

Now here’s where everything started and I’m so pissed. Let me know where I can throw my complains to, I can’t even get the number for Creative@Marina! They have just one customer support number for everything. Each time they will put you through minutes of voice recordings until you get someone on the line.

I just needed to note this somewhere to keep track of the wonderful support and series of event. What I did wrong this whole time is that I forgotten to note down the names of the people I spoke to.

Saturday, 17th June 2006

  • Berilyn and I went to send my player for repair
  • Paid $35 for split casing to e lady
  • Lady gave me an Equipment Receipt
  • Left the store

Friday, 23th June, 2006

  • Got an SMS saying that my player is ready for collection

Saturday, 24th June, 2006

  • Went to collect product but asked for payment again (it’s the same lady by the way)
  • Berilyn and I confirmed that I did make payment on the 17th
  • Asked for the customer copy of the invoice
  • Said no, you only gave me the receipt
  • The lady went to check records
  • Waited for an hour or so.. Getting fed up..
  • Asked to check CCTV since it would be the easiest but they mentioned that it would not be easy as the CCTVs were linked to Creative HQ
  • Finally guy says, “We need time for investigation, we would dispatch the player to you once we’ve confirmed that payment is made”
  • Lady says she will get the supervisor to call me back on Monday
  • Took my identification card back, return the player (I was being honest, they didn’t know the player is already in my bag)

Monday, 26th June, 2006

  • Waiting..

Tuesday, 27th June, 2006

  • Waiting..

Wednesday, 28th June, 2006

  • Waiting..
  • Called Creative Support and was told that there were no direct line to Marina Square so personnel would help us to inform the supervisor for callback

Thursday, 29th June, 2006

  • WAITING..

Friday, 30th June, 2006

  • Called Creative Support again and waited before leaving a voice message
  • Some lady from Creative@Marina called up asking if I would like to make payment?!?!
  • Told her I already did and she said they don’t collect the payment before servicing
  • Asked why can’t they just check the CCTV but got ignored once again and topic was changed
  • This time she actually dare ask when was the date I made payment and said she would need to check the records (WTF? again? it’s like 7 days already and they haven check?)
  • Waiting for her to call back once again.. This time I would definitely ask for a name.
  • F***, the CCTV does not capture the angle which I was at? So there’s no prove that I made payment?
  • She insisted that they don’t collect payment until service is done and asked if I would like to pay for the replacement?
  • What am I to do?

I don’t feel like paying for it again! I am so sure I paid, how would I know that they really did check the CCTVs? There are so many freaking CCTVs in the store and only one is aiming for the counter but only at the cashier? If I don’t pay, I’ll waste my player, it’s a birthday present somemore! If I pay I feel really cheated! ARGH! :cry: